Please allow up to one full business day to process your order, upon placement (MON-FRI). Initial order confirmation emails are not confirmations of shipping. Once your order has been confirmed, you will receive additional email regarding shipment.
Orders placed over the weekend and/or public holidays, will be processed the next business day.
During sale periods and public holidays, processing times may vary and may take up to 3 business days - excluding standard shipping times.
If you have any questions about our shipping times, or would like to enquire about your order, please contact our customer service team at firstname.lastname@example.org.
Please note: Tyson and Peppa does not cover any additional duties, customs or taxes applied to orders. These additional costs are not calculated in the product costing, or shipping cost for any order and are at the receivers expense.
Any orders placed after this time, or placed on a weekend or public holiday, will be delivered within the next business day. (Please note - we do not offer same-day delivery on any public holidays).
TRACKING YOUR ORDER
Once your order has been confirmed, you will receive a shipment notification. This will include your orders tracking ID.
You can track your order via the link provided in the email, or directly via Australia Post's website.
TERMS AND CONDITIONS
A signature and proof of identity are required on delivery of all orders, at which point the customer will then be responsible for the goods. Any person who accepts the goods on your behalf constitutes evidence of delivery fulfilment and therefore responsibility is transferred from that moment.
If you do not receive your order, and it is returned directly to Tyson and Peppa, you will be contacted to organise re-shipment.
The additional shipping cost to resend the order, will not be covered by Tyson and Peppa and will require payment. If you do not wish to organise a redelivery of the order, the initial shipping fee will not be refunded.
If the package appears damaged or opened upon receiving your order, do not accept or open the package.
* If you do accept the package, notify Tyson and Peppa team immediately. The packaging must be kept for further verification, and may be requested to resolve any disputes (photographic evidence can be supplied).
* If you do not accept the package, and the order is returned directly to Tyson and Peppa, you will be contacted to organise re-shipment, pending confirmation the order has been quality checked.
All orders are subject to quality control checks and review, prior to shipment.
If your order is damaged, or if there is an item missing from your order, please email email@example.com immediately, quoting your order number.